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Customer Service

Business training for groups
What will you learn?

How to stay calm and relaxed in unexpected customer situations? What can support our rapid reaction after a situation has been identified, what can move the situation forward? The workshop will focus on the conscious use of verbal and non-verbal communication.

How will you learn?

Through tailor-made situational exercises, participants will become aware of their own behaviour and will be able to try out new strategies in a practical, controlled situation.

Areas of focus

This training will have a great deal of practical exercises geared towards honing, active listening skills, divergent and convergent thinking skills.Through the use of theater-based exercises and character building techniques this training provides a platform for gaining awareness of the patterns in our behavior that already exist both positive negative as well as concrete tools and techniques to use to get better and better overtime at managing situation that for so long, we avoid.

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